788new Privacy Policy — How We Protect Your Personal Data

1. Introduction

788new ("788new", "we", "us", "our") operates as an online gaming platform serving users in Pakistan. We are committed to protecting the privacy and personal data of every Pakistani player who uses the 788new platform. This Privacy Policy ("Policy") explains how 788new collects, uses, stores, protects, and shares personal data in connection with the operation of the 788new website and all associated services.

This Policy should be read alongside the 788new Terms & Conditions, which govern the broader legal relationship between 788new and its players. Defined terms used in this Policy carry the same meaning as in the Terms & Conditions unless otherwise stated.

788new reviews and updates this Privacy Policy periodically to reflect changes in platform operations, applicable legal requirements, and industry best practices. The "Last updated" date at the top of this page indicates when the Policy was most recently revised. Continued use of the 788new platform following any update constitutes acceptance of the revised Policy.

2. Personal Data We Collect

788new collects personal data in several categories, depending on how you interact with the platform. The following table summarises the main data types collected:

788new does not collect sensitive personal data categories such as biometric data, health information, or political opinions. The collection of CNIC information is limited to the identity verification process required for KYC compliance and withdrawal processing above defined PKR thresholds.

3. How 788new Uses Your Personal Data

788new uses the personal data described in Section 2 for the following purposes:

• Account operation: Creating and maintaining your 788new account, processing PKR deposits and withdrawals, managing your game history and bonus balances, and providing access to all 788new platform features.
• Identity verification: Confirming your age (18+), verifying your identity as part of KYC procedures, and preventing fraudulent accounts or underage access.
• Payment processing: Facilitating PKR transactions through Easypaisa, JazzCash, SadaPay, Raast, HBL, UBL, and MCB Bank in accordance with payment provider requirements.
• Customer support: Responding to your queries, resolving disputes, processing responsible gaming requests (deposit limits, self-exclusion), and communicating account-related notifications.
• Security and fraud prevention: Detecting and preventing fraudulent activity, multiple account creation, money laundering, and other prohibited conduct as defined in the 788new Terms & Conditions.
• Legal compliance: Meeting 788new's obligations under applicable anti-money laundering, know-your-customer, and responsible gaming regulatory requirements.
• Platform improvement: Analysing aggregated, anonymised usage data to improve platform performance, game availability, and user experience for Pakistani players.
• Responsible gaming: Monitoring gaming patterns to identify potentially problematic behaviour and to support players who activate responsible gaming tools including deposit limits and self-exclusion.

4. Legal Basis for Processing

788new processes personal data under the following legal bases:

• Contractual necessity: Processing required to operate your 788new account and deliver the gaming services you have agreed to use under the Terms & Conditions.
• Legal obligation: Processing required to comply with applicable anti-money laundering, KYC, responsible gaming, and data retention laws and regulations.
• Legitimate interests: Processing carried out in the legitimate interests of 788new, including fraud prevention, platform security, and aggregated analytics — where such interests are not overridden by your fundamental privacy rights.
• Consent: Where 788new relies on your consent for specific processing activities (such as optional marketing communications), you have the right to withdraw that consent at any time by contacting the 788new support team.

5. When 788new Shares Your Data

788new does not sell your personal data. 788new shares personal data with third parties only in the following limited and controlled circumstances:

• Payment providers: Your PKR transaction data is shared with your chosen payment provider (Easypaisa, JazzCash, SadaPay, Raast, HBL, UBL, or MCB Bank) only to the extent required to process the specific transaction.
• Game studios: Aggregated, anonymised session data may be shared with 788new's licensed game studio partners (such as Pragmatic Play, PG Soft, Jili, or Habanero) for technical integration and RNG certification purposes. Game studios do not receive personally identifiable player data.
• KYC verification services: Where 788new uses a third-party identity verification provider to process CNIC or age verification, your submitted documents are processed under a strict data processing agreement with that provider.
• Legal and regulatory authorities: 788new will disclose personal data to law enforcement, regulatory authorities, or courts where legally required to do so — for example, in connection with an investigation into fraud or money laundering.
• Business successors: In the event of a merger, acquisition, or asset sale involving 788new, player data may be transferred to the successor entity under the same privacy protections described in this Policy.

6. PKR Payment Data and Financial Security

Given the financial nature of the 788new platform, payment data security receives the highest level of protection. 788new applies the following specific measures to PKR payment data:

• Complete payment credentials (full Easypaisa account numbers, JazzCash wallet details, or bank account numbers) are never stored in plain text on 788new servers.
• PKR payment transactions are tokenised — a secure reference token is stored in place of raw payment credentials.
• All payment processing is conducted through encrypted payment gateway connections with 788new's PKR payment provider partners.
• Withdrawal requests are processed exclusively to payment methods previously used for deposits, or to payment methods linked to the same verified Pakistani player identity — preventing unauthorised fund diversion.
• PKR transaction logs are retained for the period required by applicable financial record-keeping requirements and are accessible only by authorised 788new personnel for the purposes of dispute resolution, fraud investigation, and regulatory compliance.

7. Data Retention

788new retains personal data for the minimum period necessary for its stated purpose, after which it is securely deleted or anonymised. The following general retention principles apply:

• Active account data: Personal and gaming data associated with an active 788new account is retained for the duration of the account's operation.
• Closed account data: Following account closure, 788new retains personal data for a period of up to five (5) years to meet anti-money laundering record-keeping obligations, to manage any outstanding disputes, and to enforce responsible gaming self-exclusion periods where applicable.
• KYC documents: Identity verification documents are retained in accordance with applicable regulatory requirements, typically for a period of five (5) years from the date of verification.
• Support communications: Live chat transcripts and email support records are retained for a period of two (2) years from the date of the communication, unless the record is relevant to an ongoing dispute or investigation.
• Technical and device data: Server logs and device data are retained for a period of up to twelve (12) months for security and fraud detection purposes.

When personal data is no longer required for any of the above purposes, it is securely and permanently deleted from 788new systems. Anonymised, aggregated analytics data may be retained indefinitely as it cannot identify any individual player.

8. Technical Security Measures

788new implements the following technical and organisational security measures to protect the personal data of Pakistani players:

• 256-bit SSL/TLS encryption for all data in transit between player devices and 788new servers.
• Encryption at rest for sensitive personal data fields stored in 788new databases.
• Two-factor authentication (2FA) available to all 788new account holders via registered Pakistani mobile number.
• Real-time session monitoring and anomaly detection to identify and respond to suspicious account activity.
• Role-based access controls ensuring that 788new personnel can access personal data only to the extent required for their specific operational role.
• Regular security audits and vulnerability assessments of the 788new platform infrastructure.
• Incident response procedures to detect, contain, and notify affected players in the event of a data breach.

While 788new takes all reasonable technical and organisational precautions, no online platform can guarantee absolute security against all possible threats. Players are strongly encouraged to use strong, unique passwords for their 788new accounts and to enable two-factor authentication to maximise their own account security.

9. Cookies and Session Tracking

788new uses cookies and similar session technologies for the following purposes:

• Essential cookies: Required for core platform functionality including maintaining your login session, remembering your account preferences, and enabling PKR deposit and game loading features. These cookies cannot be disabled without significantly impairing platform functionality.
• Security cookies: Used to identify and prevent fraudulent login attempts, session hijacking, and cross-site request forgery attacks. These are essential for account security.
• Analytics cookies: Aggregated, anonymised data used to understand how Pakistani players navigate and use the 788new platform — enabling 788new to improve page performance, game lobby layout, and support workflows. Individual player behaviour is not tracked across external websites.

788new does not use third-party advertising cookies or cross-site tracking cookies. You can manage cookie settings through your browser preferences. Note that disabling essential cookies will impair your ability to access your 788new account.

10. Your Data Rights as a 788new Player

As a 788new player, you have the following rights in relation to your personal data. To exercise any of these rights, contact the 788new support team.

11. Minors and the 18+ Policy

788new is strictly an 18+ platform. The 788new platform is not directed at, and does not knowingly collect personal data from, individuals under 18 years of age. By registering for a 788new account, you represent that you are at least 18 years of age.

If 788new becomes aware that personal data has been collected from an individual under 18 years of age, that account will be immediately suspended and all associated data will be deleted, except to the extent that retention is required to investigate and report the underage access incident. Any PKR balance in the underage account will be returned to the Pakistani payment method from which it originated.

788new strongly encourages parents and guardians in Pakistan to use parental control software to prevent minors from accessing online gaming platforms. For more information on our responsible gaming commitments, visit the 788new Responsible Gaming page.

12. Changes to This Privacy Policy

788new may update this Privacy Policy from time to time to reflect changes in platform features, applicable legal requirements, or industry privacy standards. When material changes are made to this Policy, 788new will notify registered Pakistani players via the email address or mobile number associated with their account. The "Last updated" date on this page will be revised to reflect any changes. Your continued use of the 788new platform after the effective date of any changes constitutes acceptance of the updated Privacy Policy. If you do not accept the revised Policy, you must close your 788new account before the changes take effect.

13. Privacy Contact and Data Requests

For all privacy-related queries, data subject access requests, rectification requests, erasure requests, or objections to processing, please contact the 788new support team using the following channels:

• Live Chat: Available 24/7 via the in-account chat feature. Response time under 3 minutes for general queries. Data subject requests will be acknowledged within 48 hours and completed within 30 days.
• Email: [email protected] — Please include "Privacy Request" in the subject line and provide your registered Pakistani mobile number or email address for identity verification.

788new will verify your identity before processing any personal data request to ensure that data is disclosed only to the individual it belongs to. Standard requests will be completed free of charge within 30 calendar days. For complex or high-volume requests, 788new may extend this period by up to an additional 30 days with prior notification.